Jira - Local help - CERN Central Jira

Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

the issue type
a summary
a description of the issue
the project which the issue belongs to
components within a project which are associated with this issue
versions of the project which are affected by this issue
versions of the project which will resolve the issue
the environment in which it occurs
a priority for being fixed
an assigned developer to work on the task
a reporter - the user who entered the issue into the system
the current status of the issue
a full history log of all field changes that have occurred
a comment trail added by users
if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues

Issue template (WBSGantt): Issue template
Epic: Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
Bug: A problem which impairs or prevents the functions of the product.
Story: Created by Jira Software - do not edit or delete. Issue type for a user story.
New Feature: A new feature of the product, which has yet to be developed.
Task: A task that needs to be done.
Improvement: An improvement or enhancement to an existing feature or task.
Simulation
Support
PVSS License Request: PVSS License Request (EN-ICE)
SBS Call: Standby Service Call
LabVIEW License Request: National Instrument LabVIEW license request (EN-ICE-MTA)
New Installation or Feature: HW: new installation, SW: new feature
SBS notification
Patch
User Documentation
Configuration Change: A request to track configuration changes in production
Delete Configuration Element
Add Configuration Element: Add a new configuration element
Question
On Call: On Call Intervention (during working hours or out of working hours)
Project Request
Hardware Replacement
Suggestion
Hardware Procurement
Firmware update
Incident
Information Request
Test
Upgrade: Upgrade task ( so far only used by the SCD project)
Publication
Intervention
Measurement: A task that is related to Measurements
R&D: A task that is related to R&D
Calibration: A task that is related to equipment calibration
Service & Maintenance: A task that is related to equipment service and maintenance
Out of Order: A piece of equipment is out of order
Spike
Release request
Software update
Undefined
Dev Ops
Investigate
QABug
Generic service request
Access request
Request
Internal Task
Activity
Maintenance
Preparation
Meeting
Release
WBS element
Major Task
Theme
Installation
Constraint
Operation
Status
Specification Issue
Ressource
Workshop job: Request of mechanical system production
Email: Issue Created by email to be classified manually.
Concept development job: Request of job involving product development
Cabling
Qualification task: For ATLAS workflows as per RQF0857665
Integration
Other
Performance Improvement
Quality Related Improvement
Refactoring
Support Request
Training
PLC License Request: A PLC related project license request
Add Test Templates: Add a skeleton testing directory to a Puppet manifest
CAD: 3D design

For Sub-Task Issues

Sub-task: The sub-task of the issue
Technical task: A technical task.
Improvement sub-task: A small improvement sub-task
Sub-test
Technical bug
Bug sub-task: A small bugfix

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Undefined
Needs Decision: Mark an issue as needing a decision
Blocker: Blocks development and/or testing work, production could not run.
Critical: Crashes, loss of data, severe memory leak.
Major: Major loss of function.
High: Major loss of function.
Medium: Minor loss of function, or other problem where easy workaround is present.
Low: Cosmetic problem like misspelt words or misaligned text.
Minor: Minor loss of function, or other problem where easy workaround is present.
Trivial: Cosmetic problem like misspelt words or misaligned text.

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done: Represents anything for which work has been completed
In Progress: Represents anything in the process of being worked on
No Category: A category is yet to be set for this status
To Do: Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open: The issue is open and ready for the assignee to start work on it.
In Progress: This issue is being actively worked on at the moment by the assignee.
Reopened: This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Resolved: A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Closed: The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
In Testing
Failed: There was some effort to resolve it, but due to some circustances it cannot be done or repeated.
Waiting for 3'rd party: The team handling the issue are waiting for an action by 3'rd party (supplier, other organizational unit etc)
Waiting for Review: This issue is waiting for code review
Broken: The change is currently breaking something in testing
Rejected: The code review or testing process rejected the software change
In Review: This status is managed internally by JIRA Software
Approved
Monitoring: The issue is monitored to check it has been properly fixed
Prepare: Needs preparation
Done
To Do
On Hold
Needs information: More information is needed to proceed with this issue
Cancelled: Issue cancelled, no longer pursued
Validation by Client: Issue waiting for validation
Request ready: Request ready for analysis and approval
In QA: The issue has been merged into QA
Published
Pending Change Request
Delegated to External Expert
Postponed at ETM
Accepted
Fixed but not tested
Pending Change Request - 2
On QA
On Test
On-Hold
Blocked
Code Review
Testing
Backlog
Pending Deployment: This status is managed internally by JIRA Software
Ready for Test (Dev): This status is managed internally by JIRA Software
Ready for Test (Test): This status is managed internally by JIRA Software
Ready for Review: This status is managed internally by JIRA Software
Implementation Complete: This status is managed internally by JIRA Software
Pre-test Failed
Tag Requested
Tag Validating
Ready for Deployment: This status is managed internally by JIRA Software
Ready to Review/Test: This status is managed internally by JIRA Software
Being Reviewed/Tested: This status is managed internally by JIRA Software
Selected for Development
testo: This status is managed internally by JIRA Software
tesrta: This status is managed internally by JIRA Software
Duplicate
Assigned
Built
Verified
DR: This status is managed internally by JIRA Software
MS TA: This status is managed internally by JIRA Software
MS TA Completed: This status is managed internally by JIRA Software
MS Bid Preparation: This status is managed internally by JIRA Software
Out for Bid: This status is managed internally by JIRA Software
Bid Analysis: This status is managed internally by JIRA Software
IT TA: This status is managed internally by JIRA Software
IT TA Completed: This status is managed internally by JIRA Software
IT Dispatch Preparation: This status is managed internally by JIRA Software
IT Sent: This status is managed internally by JIRA Software
Selection: This status is managed internally by JIRA Software
Contract Edition: This status is managed internally by JIRA Software
Contract Sent: This status is managed internally by JIRA Software
Invalid
Being Tested TEST: This status is managed internally by JIRA Software
Test OK (DEV): This status is managed internally by JIRA Software
Test OK (TEST): This status is managed internally by JIRA Software
Being Tested (Test): This status is managed internally by JIRA Software
Being Tested (Dev): This status is managed internally by JIRA Software
MS-IT a charger dans CFU: This status is managed internally by JIRA Software
IT Archive: This status is managed internally by JIRA Software
Under Approval: This status is managed internally by JIRA Software
Work Order Analysis: This status is managed internally by JIRA Software
Measurement preparation: This status is managed internally by JIRA Software
Measurement on-going: This status is managed internally by JIRA Software
Measurement Completed: This status is managed internally by JIRA Software
Work Order Submitted: This status is managed internally by JIRA Software
Work Order Closed: This status is managed internally by JIRA Software
Report under Approval: This status is managed internally by JIRA Software
En Analyse: This status is managed internally by JIRA Software
Pending: This status is managed internally by JIRA Software
Doing
En redaction: This status is managed internally by JIRA Software
Ok Circulation: This status is managed internally by JIRA Software
En verification: This status is managed internally by JIRA Software
En follow-up: This status is managed internally by JIRA Software
En revision: This status is managed internally by JIRA Software
En validation: This status is managed internally by JIRA Software
tuend: This status is managed internally by JIRA Software
En dispatch: This status is managed internally by JIRA Software
Dispatched: This status is managed internally by JIRA Software
tue
getan
abgeschlossen
nicht zufrieden
Production Ready: This status is managed internally by JIRA Software
License Generation In Progress: PVSS license genetration in progress
Test: This status is managed internally by JIRA Software
Under Review: This status is managed internally by JIRA Software
Fixing: This status is managed internally by JIRA Software
To review
QA: This status is managed internally by JIRA Software
Canceled: This status is managed internally by JIRA Software
Not Started: This status is managed internally by JIRA Software
Currently Blocked: This status is managed internally by JIRA Software
Ready
ttt: This status is managed internally by JIRA Software
xr-test-status
SELECTED FOR DEVEOPMENT
Priority: This status is managed internally by JIRA Software
Help Wanted: This status is managed internally by JIRA Software
Tested: This status is managed internally by JIRA Software
Breakdown: This status is managed internally by JIRA Software
Validate: This status is managed internally by JIRA Software
Review: This status is managed internally by JIRA Software
Do: This status is managed internally by JIRA Software
Demo: This status is managed internally by JIRA Software
Breakdown - Done: This status is managed internally by JIRA Software
Do - Done: This status is managed internally by JIRA Software
Review - Done: This status is managed internally by JIRA Software
Breakdown - Doing: This status is managed internally by JIRA Software
Do - Doing: This status is managed internally by JIRA Software
Review - Doing: This status is managed internally by JIRA Software
Do - Blocked: This status is managed internally by JIRA Software
Validation - Doing: This status is managed internally by JIRA Software
Urgent: This status is managed internally by JIRA Software
Traitée: This status is managed internally by JIRA Software
Nécessite correctif: This status is managed internally by JIRA Software
Not Requiered: This status is managed internally by JIRA Software
Milestone Status: This status is managed internally by Jira Software
Paused
Testing on TEST env: This status is managed internally by Jira Software
Waiting: This status is managed internally by Jira Software
Review OK: This status is managed internally by Jira Software
Test in DEV: This status is managed internally by Jira Software
Test OK in DEV: This status is managed internally by Jira Software
Test in TEST: This status is managed internally by Jira Software
Test OK in TEST: This status is managed internally by Jira Software
To Test
Select for dev: This status is managed internally by Jira Software
Validation: This status is managed internally by Jira Software
To Demo: This status is managed internally by Jira Software
Breakdown-Done: This status is managed internally by Jira Software
Code reviewed
Blah: This status is managed internally by Jira Software
Postponed: This status is managed internally by Jira Software
Wait for 2020: This status is managed internally by Jira Software
Selected: This status is managed internally by Jira Software
Do-done: This status is managed internally by Jira Software
epic backlog: This status is managed internally by Jira Software
All
SELECTED_FOR_DEVELOPMENT: This status is managed internally by Jira Software
New: Requested by RQF1571399
In Concept Work: Requested by RQF1571399
Ready for Validation: Requested by RQF1571399
Concept Validation: Requested by RQF1571399
Concept Fixing: Requested by RQF1571399
In Development: Requested by RQF1571399
Ready for Test: Requested by RQF1571399
Won't Do: This status is managed internally by Jira Software
In TEST: This status is managed internally by Jira Software
Prepare a Procurement List: This status is managed internally by Jira Software
Approved for execution: This status is managed internally by Jira Software
Under Approval for execution: This status is managed internally by Jira Software
In Clarifications [T-Systems]: NotOOTB clarifications by T-Systems.
In Clarifications [CERN]: NotOOTB clarifications by CERN.
Support Review: This status is managed internally by Jira Software
En PreGL: This status is managed internally by Jira Software
Breakdown-doing: This status is managed internally by Jira Software
to be fixed: RQF1667307
Supplier testing: For PLMUS project - RQF1685226
User Review: This status is managed internally by Jira Software
Review passed: This status is managed internally by Jira Software
Ready for testing: This status is managed internally by Jira Software
Needs changes: This status is managed internally by Jira Software
In Translation: This status is managed internally by Jira Software
Coffee break: This status is managed internally by Jira Software
Needs Documentation: This status is managed internally by Jira Software
Unreviewed: This status is managed internally by Jira Software
PMEA: This status is managed internally by Jira Software
PC: This status is managed internally by Jira Software
EE: This status is managed internally by Jira Software
QPS: This status is managed internally by Jira Software
eDSL: This status is managed internally by Jira Software
PC_done: This status is managed internally by Jira Software
eDSL_done: This status is managed internally by Jira Software
PMEA_done: This status is managed internally by Jira Software
EE_done: This status is managed internally by Jira Software
QPS_done: This status is managed internally by Jira Software
garbage: This status is managed internally by Jira Software
Waiting 3rd Party: This status is managed internally by Jira Software
Being Tested: This status is managed internally by Jira Software
On Hold - On Watch: This status is managed internally by Jira Software
External Control
TO BE ASSIGNED
Meetings Ongoing: This status is managed internally by Jira Software
Under PCB Design
Under Production
Being Mounted
FPGA Design ongoing
Under Electric Tests
Board to be fixed
PCB Revision
Test data under analysis
To be Published
To be sent to users
Waiting for User's input
Components being procured
Instrumentation being prepared
En analyse EN: This status is managed internally by Jira Software
Todo: This status is managed internally by Jira Software
More info needed: This status is managed internally by Jira Software
For demonstation: This status is managed internally by Jira Software
Breakdown Doing: This status is managed internally by Jira Software
Breakdown Done: This status is managed internally by Jira Software
Preparation: This status is managed internally by Jira Software
Sent estimation to user waitin: This status is managed internally by Jira Software
Sent EDH to user: This status is managed internally by Jira Software
DCA/DAM request sent: This status is managed internally by Jira Software
Create LTs (Send Rack creation: This status is managed internally by Jira Software
Anonced: This status is managed internally by Jira Software
Created TD and Labels(needs TV: This status is managed internally by Jira Software
Arrange VIC and create VIC fil: This status is managed internally by Jira Software
Create IMPACT: This status is managed internally by Jira Software
Fill out the safety file: This status is managed internally by Jira Software
Organize drilling, transport e: This status is managed internally by Jira Software
In planning (OE sent): This status is managed internally by Jira Software
Installation ongoing: This status is managed internally by Jira Software
80% (Need Reception,Close IMP): This status is managed internally by Jira Software
Needs correction: This status is managed internally by Jira Software
90% (Check measurements): This status is managed internally by Jira Software
Reports need correction: This status is managed internally by Jira Software
95%(Remove files from CERNBox): This status is managed internally by Jira Software
To debit material: This status is managed internally by Jira Software
Check NETGEO, put in service: This status is managed internally by Jira Software
Inform user that trunk is done: This status is managed internally by Jira Software
Upload patching scheme in Snow: This status is managed internally by Jira Software
Close the snow ticket: This status is managed internally by Jira Software
Ready for 100% in planning: This status is managed internally by Jira Software
Waiting Metre 100%: This status is managed internally by Jira Software
Sub-tasks: This status is managed internally by Jira Software
Feedback: This status is managed internally by Jira Software
Testing in Pre-Prod: This status is managed internally by Jira Software
Waiting for User: This status is managed internally by Jira Software
Clear resolution
later this year: This status is managed internally by Jira Software
This month: This status is managed internally by Jira Software
This week: This status is managed internally by Jira Software
This Year: This status is managed internally by Jira Software
Today: This status is managed internally by Jira Software
Sent VIC file: This status is managed internally by Jira Software
Arranged TV: This status is managed internally by Jira Software
Under Verification: This status is managed internally by Jira Software
Sent TID: This status is managed internally by Jira Software
Needs specification: This status is managed internally by Jira Software
to be tested: This status is managed internally by Jira Software
Finalizing: This status is managed internally by Jira Software
Sent req. fir fire sealing: This status is managed internally by Jira Software
Engineering Check
In work
Study Rejected
Updates As-Built
Updates For Execution
SRF UNDER REVIEW
STUDY IN PROGRESS
STUDY UNDER APPROVAL
To-Do: This status is managed internally by Jira Software
Shipped
Some returned
Being reworked
Some rejected
Waiting for TS/YETS: This status is managed internally by Jira Software
Quote & 2D
ESch V1
ESch READY FOR EXECUTION
In Production
FAT
In Transit
Delivered
SAT
NC
SHIP2
LVD Installed
ESch AS BUILT
Corrective Actions
SRF WAITING INFO
DCA Sent: This status is managed internally by Jira Software
Release: This status is managed internally by Jira Software
PAL issued: This status is managed internally by Jira Software
Q & 2D Check
ESCH V1 Check
ESCH As Built Check
Deadline Mod
Download picd from Jira to DFS: This status is managed internally by Jira Software
Won't Fix: This status is managed internally by Jira Software
Waiting for Users: This status is managed internally by Jira Software
Mat. partially delivered: This status is managed internally by Jira Software
OFFER
2D
2D CHECK
OFFER CHECK
DAM sent Installations: This status is managed internally by Jira Software
Immediate: This status is managed internally by Jira Software
Regular: This status is managed internally by Jira Software
Low: This status is managed internally by Jira Software
For later: This status is managed internally by Jira Software
Observe: This status is managed internally by Jira Software
Moved to ONENOTE: This status is managed internally by Jira Software
Offline: This status is managed internally by Jira Software
Calibration: This status is managed internally by Jira Software
Bug: This status is managed internally by Jira Software
DMU Smarteam Ready: This status is managed internally by Jira Software
DMU actions: This status is managed internally by Jira Software
Verifcation 3D - 2/2: This status is managed internally by Jira Software
Verification 3D - 1/2: This status is managed internally by Jira Software
EDH Circulation: Cet état est géré en interne par Jira Software
Ready for EDH Circulation: Cet état est géré en interne par Jira Software
Ready for Signature: Cet état est géré en interne par Jira Software
Internal Circulation: Cet état est géré en interne par Jira Software
Ready for Internal Circulation: Cet état est géré en interne par Jira Software
Signature Docusign: Cet état est géré en interne par Jira Software
Blocked / Waiting: This status is managed internally by Jira Software
Validated review: This status is managed internally by Jira Software
deleted: This status is managed internally by Jira Software
DEV status to be deleted: This status is managed internally by Jira Software
Test in PRE-PROD: This status is managed internally by Jira Software
Ready for Test (Pre-Prod): This status is managed internally by Jira Software
Test not ok in pre-prod: This status is managed internally by Jira Software
Test OK in PRE-PROD: This status is managed internally by Jira Software
Ready for Test (Prod): This status is managed internally by Jira Software
Test in PROD: This status is managed internally by Jira Software
Test OK in PROD: This status is managed internally by Jira Software
Test NOT OK in PROD: This status is managed internally by Jira Software
Waiting for Charge: This status is managed internally by Jira Software

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Fixed: A fix for this issue is checked into the tree and tested.
Won't Fix: The problem described is an issue which will never be fixed.
Duplicate: The problem is a duplicate of an existing issue.
Incomplete: The problem is not completely described.
Cannot Reproduce: All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
Done
Moved: Issue created in another project for ongoing development. Tracking continues there.
Not a Bug: The issue was reported as a bug but in fact that was the intended behaviour of the product. (It's not a bug, it's a feature!)
Work in progress: Work in progress
Unresolved
Fixed - Not deployed: A fix for this issue is checked into the tree and tested but not deployed
Fixed - Deployed: A fix for this issue is checked into the tree and tested
Postponed: The item will be fixed later (no date given)
Remind
TestFix
None
Need Info
Invalid
Done, untested: Done, untested
Fixed, waiting for confirmation: Fixed, waiting for confirmation
Confirmed: Confirmed
Fixed, waiting for release: Fixed, waiting for release
Done, Waiting for release: Done, Waiting for release
Done, waiting for confirmation: Done, waiting for confirmation
Cancelled
Won't Do: This issue won't be actioned.
0%
100%
90%
Completed
Deployment/Config Problem
Not Needed
Not Authorized
Wrong service
Other
Service limitation
Workarround
Answered: Answered
Support Request: Support Request